Refund Policy

This Refund Policy explains how refunds and cancellations work for paid subscriptions to Ultranivo (the “Service”), operated by Ikram Ul Haq. It forms part of, and should be read together with, our Terms & Conditions.

We want you to be satisfied with Ultranivo. If something isn’t working out, reach out — we review refund requests individually and try to be fair.

Subscription payments are processed by our payment processor, which acts as the merchant of record for your purchase. This means the payment processor handles the transaction, invoicing, and any applicable taxes, and approved refunds are issued back to the original payment method through that processor.

Plan pricing, features, and limits are described on our Pricing page.

Refunds are handled on a case-by-case basis. We do not offer an automatic, no-questions-asked refund window, but we genuinely review each request on its merits. When we approve a refund, we may issue it in full or pro-rate it for the unused portion of your current billing period, at our reasonable discretion.

Circumstances where we’re most likely to approve a refund include:

• a technical fault on our side that materially prevented you from using the Service and that we were unable to resolve;
• a duplicate or accidental charge, or a charge you did not authorize; or
• a renewal you intended to cancel and contacted us about promptly after it was billed.

We consider factors such as how much of the plan’s usage (queries, page and video ingestion, and other resources) has already been consumed, how long you have had access, and the reason for the request.

Email us at support@ultranivo.com from the address associated with your account, and include:

• the account or organization name and the email on the account;
• the plan and billing period the charge relates to; and
• a short explanation of why you’re requesting a refund.

We’ll acknowledge your request and let you know our decision, typically within a few business days.

Because the Service incurs real processing costs as you use it, the following are generally not refundable except where required by law or where we decide otherwise at our discretion:

• usage already consumed during the billing period (for example, queries answered or documents and videos ingested);
• subscription periods that have already fully elapsed; and
• amounts you have charged your own end-users through the Service — those are between you and your end-users.

You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals — you keep access until the end of the period you’ve already paid for, and you are not charged again after that. Cancelling on its own does not automatically trigger a refund for the current period; if you’d also like a refund, contact us as described above.

Nothing in this policy limits any refund or cancellation rights you may have under mandatory consumer-protection laws that apply to you (for example, statutory cooling-off or withdrawal rights in some jurisdictions). Where such rights apply, they take precedence over this policy.

If you believe a charge is wrong, please contact us first at support@ultranivo.com so we can put it right quickly. Opening a chargeback or payment dispute with your bank before contacting us can delay resolution and may result in suspension of the associated account while the dispute is investigated.

Once a refund is approved, it is issued to your original payment method through our payment processor. The time it takes to appear on your statement depends on your bank or card issuer and is outside our control, but it is typically within 5–10 business days.

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the latest version, and continued use of the Service after an update constitutes acceptance of the revised policy.

Questions about refunds or cancellations? Email us at support@ultranivo.com.